Intermediate Professional Business Skills

Term Period:

• Every Saturday from 11 May to 13 July 2024
• Every Sunday from 12 May to 14 July 2024

Objectives:

• Prepare and deliver relevant and impactful messages for meetings
• Actively participate in meetings and decision-making discussions to enable productive outcomes
• Build relationships with meeting attendees and present a confident, credible image in your face-to-face or virtual meetings

Benefits:

• Participants will participate confidently in face-to-face and virtual meetings
• Meeting attendees will be more engaged, productive and focused, leading to improved collaboration and decision-making
• The organisation will benefit from increased productivity and performance and project a professional image to external stakeholders

Workplace includes lessons on:

• Presenting an action plan
• Company structure
• Corporate social responsibility

Term Period:

• Every Saturday from 10 August to 12 October 2024
• Every Sunday from 11 August to 13 October 2024

Objectives:

• Write clearly and accurately to avoid miscommunication and get results
• Adapt your grammar to better influence a range of readers
• Project a professional image in writing to connect positively with and influence stakeholders

Benefits:

• Participants will be better able to achieve the goals of their written communication
• Internal and external stakeholders will better understand written messages, saving time

Workplace includes lessons on:

• Job interviews
• Motivation in the workplace
• Presenting a review of a project

Term period:

• Every Saturday from 2 November 2024 to 25 January 2025
• Every Sunday from 3 November 2024 to 26 January 2025

Objectives:

• Map the customer journey and examine how it can be improved 
• Practise techniques that focus on proactively seeking out and understanding customers’ needs and expectations 
• Practise techniques that aid the management of customer complaints and recovery from service problems 

Benefits:

• Participants will be empowered to support, coach and partner with customers based on a better understanding of what is valuable to them
• Customers will experience a journey that requires less effort, is consistent, and is more sensitive to their needs
• Build customer relationships that create an emotional connection with the brand

Workplace includes lessons on:

• Networking
• Making cuts and savings
• Business trips

Term period: 

• Every Saturday from 1 February to 5 April 2025
• Every Sunday from 2 February to 6 April 2025

Objectives:

• Plan your presentation to meet audience needs and expectations
• Communicate your ideas in a clear, concise, and coherent way
• Use body language, words and your voice to present a professional, confident image

Benefits:

• Participants will be better prepared for common presentations, avoid miscommunication, and make a positive impact on the audience
• Clients and colleagues will better remember and be able to act on presentations, saving time and improving performance
• The organisation will benefit from increased productivity, performance, and an enhanced professional image

Workplace includes lessons on:

• Job and performance reviews
• Planning a product launch
• Reaching agreements in meetings