The upper-intermediate level consists of two Professional Business Skills modules. Discover what you will learn, objectives, benefits, and term period below.

Term 1: Intercultural Communication Skills + Business Writing Skills

Term Period: 

  • Every Saturday from 11 May to 13 July 2024
  • Every Sunday from 12 May to 14 July 2024

Module 1 - Intercultural Communication Skills

Objectives:

  • Use a greater awareness of self and others to respond positively to different perspectives.
  • Adapt verbal and non-verbal behaviour to communicate clearly and confidently in intercultural situations at work 
  • Build rapport and trust with people from diverse cultural backgrounds

Benefits:

  • Participants will be able to use core intercultural skills to improve key relationships and performance at work 
  • Diverse teams will be able to work together effectively through improved communication, collaboration and decision-making 
  • The organisation will benefit from increased productivity and performance, greater trust with external stakeholders and an enhanced brand and reputation

Module 2 - Business Writing Skills

Objectives:

  • Use modern business writing conventions to plan, write and edit documents
  • Produce clear and coherent documents that avoid miscommunication
  • Build good relationships with your readers through reader-friendly language and appropriate levels of formality

Benefits:

  • Participants will be more productive and better able to communicate in writing
  • Clients and colleagues will be better able to understand messages, take appropriate action and save time
  • The organisation will be able to project a more professional image both internally and externally

Term 2: Negotiation Fundamentals + Communicating with Executive Presence

Term Period:

  • Every Saturday from 10 August to 12 October 2024
  • Every Sunday from 11 August to 13 October 2024

Module 1 - Negotiation Fundamentals

Objectives:

  • Apply a systematic approach to preparing for and participating in negotiations
  • Build relationships with and earn the trust of negotiating partners early in the process
  • Make a persuasive pitch

Benefits:

  • Participants will be able to achieve better performance and relationships by negotiating in a more structured and strategic way
  • Negotiating partners will be more engaged resulting in greater empathy, flexibility and an increased likelihood of reaching agreement
  • The organisation will benefit from more positive negotiation outcomes

Module 2 - Communicating with Executive Presence

Objectives:

  • Pinpoint how to build presence through credibility, confidence and connection
  • Project a credible, confident image when communicating with others
  • Make authentic connections with diverse audiences

Benefits:

  • Participants will be able to leave positive lasting impressions and build authentic connections with a diverse range of people
  • Stakeholders will benefit from developing valued and trusted professional relationships
  • Organisations will benefit from improved performance and an enhanced professional reputation 

Term 3: Positive Influencing + Email Writing 2

Term period:

  • Every Saturday from 2 November 2024 to 25 January 2025
  • Every Sunday from 3 November 2024 to 26 January 2025

Module 1 - Positive Influencing

Objectives:

  • Use a variety of techniques to positively influence others
  • Build trust and rapport with your colleagues and clients
  • Influence across organisational levels 

Benefits:

  • Participants will be better able to engage key stakeholders and achieve positive outcomes 
  • Cross-functional teams will be able to collaborate in ways that meet the needs and expectations of both parties 
  • Organisations will have team members who can influence internal and external stakeholders to achieve organisational goals 

Module 2 - Email Writing Skills 

Objectives:

  • Write credible and clear emails that influence your reader positively
  • Adapt your writing style to your reader and the context
  • Write complex and challenging emails that are considerate of your readers

Benefits:

  • Participants will be better prepared to write and respond to complex and challenging emails, ensuring credibility, clarity and connection
  • Clients and colleagues will be better able to build trust and understanding
  • The organisation will benefit from increased performance, improved relationships, and an enhanced professional image

Term 4: Working With Emotional Intelligence (EQ) + Report Writing Skills

Term period: 

  • Every Saturday from 1 February to 5 April 2025
  • Every Sunday from 2 February to 6 April 2025

Module 1 - Working with Emotional Intelligence (EQ)

Objectives:

  • Optimise your EQ for your personal development and to contribute to best practice in your workplace
  • Adopt an optimistic and resilient mindset to handle challenging situations
  • Maintain positive and supportive working relationships with a diverse range of stakeholders

Benefits:

  • Participants will be more adept at using emotions, thoughts and behaviour for improved job satisfaction and performance
  • Teams will collaborate more positively and effectively in working towards shared goals 
  • The organisation will benefit from greater productivity and a more compassionate and inclusive culture

Module 2 - Report Writing Skills

Objectives:

  • Plan, structure and write coherent, clear, insightful reports 
  • Engage and maintain readers’ interest from the start 
  • Influence others to act through persuasive writing techniques

Benefits:

  • Participants will be more confident and productive in their report writing 
  • Teams and management will be better able to make effective strategic and tactical decisions based on analysis and recommendations
  • The organisation will be able to respond more quickly and effectively to recommendations, boosting business performance

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